Resource Types Social Media

Matching Resources



  1. Transportation During Emergency Situations, Notify NY

    This program won an honorable mention in the 2011 John and Jane Public Competition. From TRB Committee ADA 60: Notify NYC is a voluntary program designed by the New York City Office of Emergency Management and the Department of Information Technology & Telecommunications to enhance New York City’s emergency public communications. It serves as the City of New York’s official source for information about emergency events and important city services, providing New Yorkers in all five boroughs with real-time updates on what they need to know, when they need to know it. Registration is free and simple. Users can choose to receive notifications by e-mail, SMS/text, and/or recorded telephone calls, and can request information related to specific ZIP codes. Notifications are also sent to OEM’s Twitter page and can be delivered to taxi drivers, or on electronic road signs operated by the Department of Transportation. Notify NYC has proven to be an invaluable tool in helping keep tens of thousands of New Yorkers informed about emergencies, school closings, transportation issues and other special events. To date, 69,361 New Yorkers have signed up to receive Notify NYC alerts. More than 1,200 messages have been disseminated, ensuring that New Yorkers receive the emergency information they consider to be significant. In sharing critical information with a community of participants, Notify NYC is an indispensable addition to the city’s emergency communications tools.

  2. METRO Communicating During Emergencies

    This project was a 2011 John and Jane Public Competition honorable mention winner. From TRB Committee ADA 60: The Metropolitan Transit Authority of Harris County (METRO) is a multi-modal public transportation provider for the Houston/Harris County region. In addition to providing local and commuter bus, paratransit, and light rail services, the region looks to METRO during emergencies to provide transportation services in support of regional evacuations, particularly of citizens with functional and access needs, as well as other emergency transportation needs. Communicating with those citizens is vital during an emergency, and METRO accomplishes this through a variety of methods, including a website, social media, an information phone-line, and traditional media sources.

  3. Talking Trade-Offs: Using interactive public involvement techniques to prioritize investment on Minnesota’s state highways

    This project was a 2012 John and Jane Public Competition winner. From TRB Committee ADA 60: Traditionally, the Minnesota Department of Transportation (MnDOT) has used an open house format to communicate ideas and concepts in the State Highway Investment Plan update. Desiring a more robust public involvement element, the recent update uses a variety of communication techniques to better educate and engage the public in the difficult risk and investment trade-offs. In addition to using standard outreach techniques, such as maintaining a project website, using social media (Facebook and Twitter), and updates via a project email list, MnDOT implemented several innovative tools. Examples are a budgeting exercise, webinars, and an online tool to assess the values of the public and identify where citizens want greater investment along the state’s highways.

  4. Greencitystreets.com

    This project won an honorable mention in the 2012 John and Jane Public Competition. From TRB Committee ADA 60: The objective of GreenCityStreets.com is to communicate complex transport planning concepts to the public thereby helping them provide better input/improvement suggestions and helping build political support for difficult policy choices. The project consists of a website, wiki, social network and game.

  5. Inclement Weather Emergency – Communications Strategies/Products

    This project was the 2011 John and Jane Public Competition winner. From TRB Committee ADA 60: The WSDOT Communications Team works year-round to establish its credibility as the first and best source of information. The team also keeps working on ways to educate the public on best practices for winter preparedness, where to get information and safe driving techniques in snow and ice. To keep drivers and the economy moving, WSDOT sent out printed materials to tire stores before winter, participated in public preparedness events and hosted media events at its materials warehouses to highlight what it would use during storms. After years of being recognized for its communication strategies, during the 2010-2011 fall and winter season, the WSDOT Communications team further increased its strategic resource sharing and reached out to find new communications tools and techniques. The 2010-2011 winter presented WSDOT with challenges. Multiple, unseasonably heavy and widespread snow and ice storms hit a region unaccustomed to snow and ice. Drivers had high expectations of WSDOT to deliver up-to-the-minute information and keep thousands of miles of road clear. WSDOT uses both traditional tools and cutting edge new technologies (blogs, social media, smartphone apps, and skype) to ensure people are prepared and informed. These cutting-edge tools take emergency communications to the next level, but staff also remember the rule of "make new but keep the old" and maintains its traditional media outreach, such as live radio reports, which studies show is a vital tool in emergency communications. Combining the new and keeping a focus on traditional provide the best methods to communicate to the public in an emergency, keeping the economy moving and giving drivers information to make the best and safest travel decisions.

  6. PennDOT #Slow4Zone Campaign

    This campaign won a Division 1 Excel Award in the 2015 TransComm Skills Contest. Social media posts were shared during National Work Zone Awareness week, with the goal of encouraging safe driving around work zones.
  7. January 6, 2010

    A day in the life of a snowplow operator
    Iowa DOT blog post

    Iowa DOT Information Specialist Zhaia Mergen's blog about her observations while riding along with a snowplow operator based out of Central Iowa.

  8. Reporting progress


  9. Opening for business


  10. Facing extreme weather