Customer Relations through Social Media at MoDOT

Resource Overview

Date published:
Resource type: Social Media
External link:
Summary: MoDOT has a robust inventory of social media accounts used to communicate on its performance, announce projects, and provide safety precautions, among other items. To date, MoDOT has 14 unique Facebook sites, 16 Twitter feeds, 11 Flickr accounts, 9 Youtbue pages, and a blog, that the public can use to easily track announcements by district, corridor, project, or by the state level.

This document addresses the following performance areas:
Economic Development
Environmental Sustainability
System Performance
Intended audiences: Media, Public
Intended messages: Building Trust, Case for Funding
Intended messengers: DOT PR

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