MaineDOT Customer Service Levels

Customer Service Level Methodology

Resource Overview

Date published: April 25, 2012
Resource type: Report
External link:
Summary: MaineDOT’s Customer Service Level (CSL) measures the state's highway assets (Priority 1-5) in three areas. The CSL uses customer-focused engineering measures to track highway (1) Safety, (2) Condition and (3) Serviceability, and grades them similar to a report card (A_F).

This document addresses the following performance areas:
System Performance.
Intended audiences: Public, Technical
Intended messages: Building Trust
Intended messengers: DOT Program Manager

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