Customer Service Level Methodology
Resource Overview
Date published: April 25, 2012
Resource type: Report
External link: www.maine.gov/mdot/about/assets/docs/CSLMethodology.pdf
Summary: MaineDOT’s Customer Service Level (CSL) measures the state's highway assets (Priority 1-5) in three areas. The CSL uses customer-focused engineering measures to track highway (1) Safety, (2) Condition and (3) Serviceability, and grades them similar to a report card (A_F).
This document addresses the following performance areas: •
Bridge •
Pavement •
Safety •
System Performance.
Intended audiences: Public,
Technical
Intended messages: Building Trust
Intended messengers: DOT Program Manager
