The Scenario

The agency must manage winter maintenance – clearing the roadways of snow and ice in response to winter storms. The agency often faces public criticism in the aftermath of such extreme weather events related to the pace of maintenance operations. However, in recent years the agency has made significant investments in fleet and equipment that have improved the efficiency of snow and ice operations. The agency seeks to develop a standard reporting format that captures the agency performance during such extreme weather events. The format will be sufficiently simple and clear in its presentation that performance information can be directly published to an agency web page. The agency also has to decide which measures are best suited to reporting winter maintenance operations. In this case, output measures are generally more readily available. Examples include relatively easy to track measures such as total miles driven by the plow fleet, tons of salt distributed, etc.

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